America / English edition
Tamerra account and data deletion request
Submit a request to review deletion of your account and associated personal data in this edition. Sending this form does not delete an account. Identity and scope must be verified before any deletion is carried out.
Accounts in Israel, America and Japan are separate. Submit a separate request in each edition that holds your data.
How to request deletion
- Choose the edition below. Enter your username or account identifier and an email where support can reply; if signed in, check the account shown.
- Confirm the request and submit the form. Keep the reference number. You can also contact [email protected] and specify the edition and account.
- Support verifies your authority over the account, processes deletion manually and confirms the outcome, any justified retained records and their applicable retention period.
Data covered and retention
When a verified account-deletion request is carried out, the policy is to remove the account and its associated profile, social data, saved game progress and usage data.
Only payment records required by law and the minimum records needed for a specific fraud investigation or dispute may be retained for those purposes. This does not justify keeping the whole account or retaining records indefinitely; the applicable legal obligation or documented investigation or dispute determines the retention period.
Sending the form does not automatically erase data. The actual backup deletion schedule and deadlines for copies held by service providers have not yet been confirmed. No fixed deadline is promised for those copies; ask support about your request and any remaining copies.
Support will contact you to verify account ownership and explain the data affected, any necessary retention and the expected completion time.